Quick Insight BlogQI: Execution - The Discipline of Getting Things Done. January 2007
You've spent hundreds of hours developing your strategy - now implement it!
How would your bank change if you knew your strategy was being implemented as expected, and if you could monitor the process and make changes if the outcomes weren't forthcoming?
WIB: What - Measure Ourselves? Published in Western Independent Banking December 2006
How can a bank Board provide leadership to the bank by using a Directors Dashboard?
In this article we review the concept of what a dashboard is and how it can benefit a Board - and ultimately bank - performance.
QI: The Ultimate Question - are you Referral Quality? November 2006
Grow your Bank Organically through Focusing on the Right Customers.
What would it be worth to you if your best customers would tell you what they really value in their relationship with your bank - and when you fail to deliver?
WIB: Return on Customer - Published in Western Independent Banking Magazine February 2006
Are you seeking a way to get insight into future customer profitability?
In this article you can find out how the process of customer segmentation and lifetime value calculation connects business strategies and daily business decisions directly to revenue producing assets. What's your bank ROC?
WIB: People - Your Most Important Asset - Published in Western Independent Banking Magazine December 2005
How do you communicate to your staff your company goals to ensure your staff are actively engaged?
In this article we discuss how you can make your strategy easy to understand and generate buy-in from your staff through the process of strategic mapping. Do you know which 17% of your staff are disengaged from your bank?